Pgrs wants every user to experience betting as entertainment – not as a source of stress or problems. Responsible gaming is at the heart of who we are.
pgrs's Commitment: We believe responsible gaming is a right, not just a rule. Your well-being will always matter more to us than our bottom line. Whatever you're going through, pgrs is here for you.
Responsible Gaming means keeping betting a mindful, controlled, and enjoyable experience. It means knowing how much you'll play, how much you'll spend, and when to stop.
For many people, betting is a way to make watching cricket or football even more exciting. But when it starts to regularly affect daily life, family relationships, or financial stability, that's a sign something has gone wrong.
At pgrs, Responsible Gaming isn't an obligation — it's a value reflected in every decision we make. We never run ads or promotions that create unrealistic expectations or encourage harmful betting behaviour.
We have a responsibility to families and society in Bangladesh. Especially as more young people try online betting for the first time, building good habits and providing the right information becomes more important than ever.
Remember: betting is not a source of income. It's a form of entertainment. Never wager money that you can't afford to lose.
If any of the following apply to you, it's time to seek help.
If you notice even one of these signs, pgrs Help Centre Reach out. You'll find help here, not judgment.
In your control, available anytime
Set your own daily, weekly, or monthly deposit limit. Decreases take effect immediately; increases take effect after 7 days — to prevent impulsive decisions.
Set a limit on how long you use pgrs in one sitting. Once the time is up, you'll be automatically logged out and prompted to take a break.
Need a short break? Set a cooling-off period ranging from 1 day up to 6 weeks. Your account will be temporarily suspended during this time but will reactivate automatically once the period ends.
For a longer break, choose self-exclusion. You can suspend your account for anywhere from 6 months to permanently. Once self-exclusion is activated, it cannot be easily reversed.
View your full betting history and spending breakdown at any time. Review your own habits and adjust your limits whenever needed.
When a session runs for a set period of time, pgrs sends a reminder message — letting you know how long you've been playing and how much you've spent.
Log in to pgrs with your mobile number and password.
Click your name in the top-right corner to open "Account Settings".
Go to the "Responsible Gaming" option in the menu.
Set whichever tool you need — deposit limits, session time, cooling-off, or self-exclusion.
Save your changes. An SMS confirmation means the setting is now active.
Pgrs strictly prevents anyone under 18 from creating an account or accessing its services. Age verification and KYC are mandatory during registration.
If there are children or teenagers in your household, please follow the guidelines below.
If you have any concerns, contact pgrs immediately Help Centre let us know.
Read through the questions below and check any that apply to you. See your result at the end.
Research shows that betting addiction affects the brain's reward system in much the same way as other addictions. Winning triggers a dopamine release, and the desire to relive that feeling drives the urge to keep betting.
Problem betting doesn't happen overnight. It develops gradually – starting as entertainment, then chasing big wins, then trying to recover losses, and finally losing control.
Recognising the signs is already half the battle. pgrs believes awareness is the most powerful tool for protection — which is why we always display spending information transparently on our platform and never inflate winning statistics.
Many people feel embarrassed to talk about betting problems. But the truth is, acknowledging the issue and asking for help takes real courage.
The pgrs support team is specially trained in this area. Anyone who reaches out about a betting problem is handled with complete confidentiality and zero judgement. Our goal is to help, not to penalise.
If you need professional counselling or mental health support, pgrs can point you to the right services. You are not alone.
Contact pgrs Support: Help Centre | Email: support@pgrs.bet
What users want to know
Yes, betting on football and other sports at pgrs works essentially the same way. Start by going to the "Sports" section from pgrs's main menu, then select the sport you're interested in – football, tennis, badminton, or e-sports.
You'll then see a list of ongoing and upcoming matches. Click on the match you want to bet on to view the available markets – such as Match Winner, Total Goals, First Half Result, and more. Click on your preferred odds to add them to your betting slip, then enter your stake and confirm.
You can also bet on live matches — odds change every moment, so quick decisions are required. To learn more, Betting Section View.
Your complete betting history and transaction details are available directly within your pgrs account. After logging in, click the profile icon in the top right, then navigate to the "Betting History" or "Transaction History" section.
You can filter by date to view bets from a specific period — including which match you bet on, the amount, the outcome, and whether you won or lost. The transaction history also shows a full record of your deposits and withdrawals.
Making a habit of regularly reviewing this history keeps you aware of your own betting patterns — and that's a key part of Responsible Gaming.
Betting at pgrs isn't just about winning – it's a safe, enjoyable experience. Join with confidence.