Pgrs Privacy Policy – Our Commitment to Protecting Your Data

At pgrs, your privacy is not just a legal obligation — it is an ethical responsibility. Millions of users across Bangladesh use our platform every day, and handling each person's personal data with the utmost care is a duty we take seriously.

This Privacy Policy describes what types of data pgrs collects, why it is collected, how it is stored, and under what circumstances it may be shared with third parties. It also clearly outlines your rights over your own personal information.

This policy applies to the pgrs website, mobile browser access, and all associated services. Anyone using pgrs is covered under this policy.

Pgrs collects information from two main sources — directly from you, and automatically through your use of the platform.

Information you provide:

• Name, date of birth, gender
• Mobile number and email address (if provided)
• National ID or passport number (collected during KYC verification)
• Payment information — mobile banking number (full number is not stored)
• Address details provided at the time of registration

Automatically Collected Information:

• Device type, operating system, and browser information
• IP address and approximate location
• Page visits, time spent, and click data
• Betting history & transaction logs
• Login times and session duration

Pgrs uses collected data only for specific and legitimate purposes. No information is ever used for unrelated purposes.

• Account management: To create, verify, and maintain your account.
• Payment Processing: To process deposits and withdrawals securely.
• Customer Support: To resolve your issues quickly.
• Security Verification: To prevent fraud, money laundering, and unauthorized access.
• Platform improvement: To analyze user experience and improve our services.
• Legal Compliance: To provide necessary information in response to requests from authorities.
• Personalized offers: To show you relevant bonuses and promotions based on your preferences.

Pgrs never sells or transfers data to third parties for commercial advertising. This is our firm and unchanging policy.

Pgrs does not generally share your data with third parties. However, information may be shared in the following limited circumstances.

• Payment Processor: Payment gateways such as bKash, Nagad, and Rocket receive only the minimum information necessary to complete a transaction.
• KYC verification service: Your information may be shared with authorized verification agencies for identity verification purposes.
• Legal Authorities: We are legally required to share information when directed by a court order or a legitimate request from a regulatory authority.
• Technology Service Providers: Data may be processed with trusted technology partners for servers, cloud storage, or analytics — all of whom are bound by strict confidentiality agreements with pgrs.

Pgrs uses internationally recognized technology to protect your data. This is done not only to meet legal requirements, but to maintain the trust of our users.

• SSL/TLS encryption: All communication between your device and pgrs servers is protected by 256-bit SSL encryption.
• Password Hashing: Your password is never stored directly in pgrs's database — only an encrypted hash is kept.
• Two-factor authentication (2FA): You can enable 2FA on your login for an added layer of security.
• Access control: Only designated authorized personnel at pgrs are permitted to access user data.
• Regular Security Audits: pgrs's systems are regularly tested by independent third-party cybersecurity experts.
• Data Breach Protocol: In the event of a data breach, pgrs will notify all affected users within 72 hours.

That said, no digital system is 100% secure. Keeping your password strong and never sharing it with anyone is essential to protecting your own account.

Pgrs uses cookies on its website. Cookies are small text files stored in your browser that help improve your browsing experience.

pgrs uses three types of cookies:

• Essential Cookies: These are essential for maintaining login sessions, security verification, and core platform functionality. They cannot be disabled.
• Functional Cookies: Used to remember your preferred language, theme, or betting settings.
• Analytics Cookies: To understand which parts of the site users engage with most. This data is analyzed in fully anonymized form.

You can manage cookies through your browser settings. Please note that disabling essential cookies may affect how pgrs functions.

Pgrs does not retain data longer than necessary. Retention periods depend on the type of information and applicable legal requirements.

• Account information: Retained for the duration of the active account. Kept for 5 years after account closure (for legal compliance).
• Transaction History: A minimum of 5 years — as required by financial regulatory authorities.
• KYC Documents: 5 years after account closure.
• Customer Support Communications: 2 years.
• Analytics data: Up to 2 years in anonymized form.

After the retention period, your data is securely deleted or anonymized. You may also request deletion at any time, though certain information may be retained to meet legal obligations.

Pgrs believes every user should have full control over their own data. You have the following rights.

To exercise these rights, please Help Center Contact us. pgrs will respond to your request within 30 days.

Pgrs strictly does not serve anyone under the age of 18. Collecting data from minors is completely against pgrs's policy.

Age is verified at registration and confirmed via ID during the KYC process. If an underage account is detected, it will be immediately closed and all associated data permanently deleted.

If parents believe their child is using pgrs, they should notify our Help Center immediately.

Pgrs may update this Privacy Policy when necessary. In the event of changes, pgrs will notify users through the following methods.

• SMS notifications to your registered mobile number
• In-app notifications via the account dashboard
• Update of the "Last Updated" date on this page

User consent will be obtained for significant changes. Continued use of pgrs after any changes takes effect will be considered acceptance of the updated policy.